Shipping policy
We offer FREE Worldwide shipping for all orders. All taxes and customs are included in the final price, so you won't have to pay anything when you receive it.
Delivery Times
Orders are typically processed within 2–3 business days before being shipped.
Once your order has been dispatched, delivery usually takes 7–15 business days worldwide, depending on your location and local carrier services.
Please note: while we make every effort to deliver packages within the estimated timeframe, the actual delivery date may be affected by factors such as flight schedules, customs clearance, weather conditions, and other external variables. For the most accurate delivery updates, please refer to the tracking link provided.
Shipping Address Accuracy
To ensure timely delivery and proper handling of your package, it is the customer’s responsibility to provide a complete and accurate shipping address at checkout. This includes:
- Correct abbreviations
- Accurate street numbers
- Building or apartment numbers
- Any necessary route or delivery information
Shipping Insufficient / Incorrect Address
Please double-check your address details before finalizing your order. We cannot be held responsible for:
- Lost, misplaced, or incorrectly delivered shipments due to incorrect or incomplete address information entered at checkout.
- Refused deliveries or failed delivery attempts when the address provided at checkout was accurate and delivery was attempted as scheduled.
- Once the return process has begun, the order is not eligible for refund or reshipment free of charge, as this situation is not covered under our after-sales service policy.
- Re-delivery requests (if available) may incur additional shipping fees, which must be paid by the customer.
To ensure timely delivery and proper handling of your package, please ensure that your shipping address is accurately entered and includes all necessary information.
You can contact customer service for help support@healuck.com